Shipping Policy

Effective Date: October 4, 2025

At CupOasis.com, we aim to deliver your coffee and tea quickly and safely.

1. Processing Time

• Orders are processed within 2–3 business days.

• Delays may occur during holidays or high-volume periods.

2. Shipping Methods & Rates

• Standard shipping: 5–7 business days.

• Express shipping: 2–3 business days.

• International shipping available with varying timelines.

3. Tracking

You’ll receive a tracking number by email once your order ships.

4. Delivery Issues

• We are not responsible for delays due to customs, strikes, or weather.

• Incorrect addresses may result in extra charges or returned shipments.

5. International Orders

• Customs fees, duties, or taxes are the buyer’s responsibility.

• Delivery times vary by region.

6. Damaged or Lost Packages

If your order arrives damaged, contact us within 7 days with photos. Lost packages will be investigated with carriers.

7. Shipping Restrictions

Some regions may have restrictions on coffee/tea imports. We advise checking local regulations before ordering.

8. Order Changes

Contact support@CupOasis.com immediately if you need to modify your order. Once shipped, changes may not be possible.

9. Contact

For any shipping concerns, email support@CupOasis.com.